Normally when I write, I share topics that I have either read about or done myself. Today, I want to talk about something from the perspective of a front-line employee. This was something I witnessed from our new CEO, and how he interacted with a risky innovation that my boss (not the CEO) was involved in. This is an amazing real life example of how I hope to model my leadership, simply because I know how it made me feel as a follower.
For context, the company I work for recently changed CEOs. It is going extremely well, yet everyone is still taking the necessary time to adjust to the new regime.
Earlier this year, my boss and several other colleagues started a community around a companywide initiative. At a high level, their goal was to start a monthly platform where employees could come together to share ideas (see Share Your Ideas for more info on what this looks like). This was an employee-driven effort, so the team didn’t have sponsorship from senior staff yet. Senior staff had awareness, but not all members bought into the idea. In fact, some were completely against it at both the senior staff and employee levels. So, the pressure for success was higher than usual.
Our CEO had very little knowledge about it. He asked my boss to schedule 30 mins of his time to talk more in depth. In that meeting, they discussed the history and what they plan to do with the idea moving forward.
Immediately following the meeting, the CEO wrote an email to my boss stating his stance on this particular initiative. He was in full support of the idea and in turn, encouraged more employee-driven initiatives. The most powerful part of the email, however, was the way he ended it. The last words before his signature were, “I’ve got your back.”
Something awesome happened following this email. That sentence meant so much to my boss that he decided to share it with his team and colleagues. They then went on to share it with their teams and so on. That sentence was obviously very powerful to have permeated through the company so quickly. I am three levels removed from the hierarchy, and I have shared that story on multiple occasions. The reason it was so powerful was that everyone believed it. He instilled trust in the platform team, and everyone gave it back.
I wanted to tell this story to highlight that actions matter. They ripple throughout the company, and when kept positive, you just might see positive results. I mean, look at what one sentence has provoked. He didn’t even say it to me, yet it meant so much that I wanted to blog about it. From the bottom looking up, CEOs set the tone of the company. Their words and their actions simply hit harder. When a CEO can show trust and positivity, their message has a deep motivating quality. As someone near the ground floor, I can vouch that it works.
Recognizing there are many ways to run a company, I only wanted to share my experience with our new CEO. If you would like to share your experience, similar or not, please leave them in the comments below. I look forward to hearing from you.